CUSTOMER SUPPORT
Have any questions or concerns? Our team is always ready to assist you! You can reach out to us by email at contact@blackoutclothing.store
International Shipping & Transit Delays
Regions Experiencing Delays
The following areas are expected to face delays of varying degrees:
Europe: Sweden, Denmark, Norway, Austria, Finland, Baltic countries, and others.
Future Plans
We will continue to monitor the situation closely and stay in communication with our logistics partners. As soon as conditions improve, we will resume normal shipping and keep you updated.
Thank you for your understanding and support during this challenging period. If you have any questions about your orders, please don’t hesitate to reach out to our support team.
FAQ
How can I track my order?
You will receive an email with a tracking code to know exactly how far is you order. If you need any assistance, feel free to contact our customer support team.
What are the delivery options?
We offer standard and express delivery options. Standard delivery takes 10-12 business days, some country might take longer.
Do you offer International delivery?
Yes, we provide international delivery to many countries. You can check if we deliver to your location by entering your address during the checkout process. More countries will be added as soon as possible.
Returns & Exchanges
Sustainability & "Made to Order"
Every piece in our shop is made to order specifically for you to avoid overproduction and textile waste. While we are a small studio starting out, we strive to provide the highest quality 420 GSM garments. We kindly ask that you use our Size Guide carefully to minimize the environmental and financial impact of returns.
30-Day Right of Withdrawal
You have 30 days from the day you receive your order to notify us if you wish to return it.
14-Day Right of Withdrawal for Drops
You have 14 days from the day you receive your order to notify us if you wish to return it.
To start a return: Email us at contact@blackoutclothing.store with your order number.
Condition: Items must be returned in their original zipper bag, unwashed, and with all tags included. As our heavyweight cotton attracts lint, please ensure the item is clean.
Return Shipping: The customer is responsible for the cost of return shipping to our office in Denmark. We recommend a tracked service, as we cannot refund items lost in transit.
Refund Process
Once you have shipped the item, please email us a photo of the shipping receipt/tracking number. We will issue your refund once we have received the item and inspected its condition.
Limited Drops & Exchanges
Because our collections are exclusive 72-hour drops and never restocked, we cannot offer size exchanges. If you return an item, you will be refunded so you can participate in a future drop.
Faulty Items
If your item is damaged or has a print error, we will cover all costs for a remake. Please send photo evidence within 48 hours of delivery.